1. Information We Collect
Score88 collects several categories of information when you register or use our platform. This collection is necessary to ensure the platform runs smoothly and that your experience is safe and relevant.
Account information: Your username, email address, phone number, and password registered when you created your account. This information is used to verify your identity and grant access to our services.
Payment and transaction information: Details related to deposits and withdrawals in Malaysian Ringgit (RM / MYR), including payment methods used such as FPX or local e-wallets. We do not store full card numbers — all transactions are processed through secure payment channels.
Device and browser information: Device type, operating system, browser type, IP address, and other technical data collected automatically when you access the platform. This information helps us identify technical issues and ensure the platform performs well across all devices.
Usage data: In-platform activity such as games played, bets placed, session duration, and sections visited. This data is used to improve the user experience and detect any unusual activity.
2. How Your Information Is Used
Information collected by score88 is used for legitimate purposes, limited strictly to what is necessary for platform operations and user services.
- Verifying user identity and securely processing account registrations.
- Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
- Providing customer support and resolving any enquiries or complaints received.
- Sending important account notifications, current promotions, or updates to platform policies.
- Detecting and preventing fraud, account misuse, or suspicious activity.
- Fulfilling legal obligations or requirements from relevant regulatory authorities.
- Improving platform products and services based on usage patterns and user feedback.
We do not use your information for any purpose beyond the scope described above without first obtaining your consent.
3. Cookies & Activity Tracking
The score88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored in your browser when you visit our platform.
We use several types of cookies:
- Session cookies: Used to maintain your login status during an active session. These cookies are deleted automatically when you close your browser.
- Preference cookies: Saving your preferred language, region, and display settings so you do not need to reconfigure them each time you log in.
- Internal analytics cookies: Collecting aggregated usage data to help us understand how users interact with the platform and identify areas for improvement.
You can configure your browser settings to reject or delete cookies at any time. However, disabling certain cookies may affect the functionality or your overall experience on the platform.
4. Data Storage, Security & Sharing
Score88 stores user information on servers protected by encryption and strict access controls. We apply industry-standard security protocols to ensure your data is always safeguarded against unauthorised access.
Your data is retained for as long as your account remains active, or as long as necessary to fulfil our legal obligations and operational requirements. When data is no longer needed, it will be deleted or anonymised in accordance with established procedures.
Regarding data sharing with third parties: score88 does not sell or rent users' personal information to any third party for marketing purposes. Information may be shared only in the following limited circumstances:
- With payment service providers required to securely process your MYR transactions.
- When required by law or by a lawful directive from a relevant authority, such as a law enforcement agency.
- In situations involving fraud investigations or money laundering, to the extent permitted by law.
All third parties involved in processing user data are bound by strict confidentiality agreements and are not permitted to use that data for any other purpose.
5. Your Rights as a User
As a score88 user in Malaysia, you have several rights regarding the personal information we hold about you:
- Right of access: You have the right to request a copy of the personal information we hold about your account. This request can be submitted through customer support.
- Right of rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction. You may also update certain details directly through your account settings.
- Right of erasure: In certain circumstances, you may request that we delete your personal information. Each request will be evaluated against applicable legal obligations and operational requirements.
- Right to object: You have the right to object to the processing of your information for certain purposes, particularly for unsolicited marketing communications.
- Right to withdraw consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting any processing carried out prior to the withdrawal.
To submit any request relating to the rights above, please contact our support team through the channels listed in the following section.
6. Policy Changes & How to Contact Us
Score88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. Where significant changes are made, we will notify users via an in-platform notification or the email address registered to your account.
We encourage you to review this page periodically to stay informed of the latest version of our Privacy Policy. The effective date shown at the top of this document indicates when the policy was last updated.
If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data by score88, you can reach us through:
- Email: [email protected]
- Live chat: Available 24/7 via the chat icon within the platform after logging in.
- Frequently Asked Questions: Check our FAQ page for quick answers to general questions about privacy and account security.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and will work to address your concerns in a transparent and professional manner.